SyNCH Helpdesk Supervisor
KwaZulu-Natal | Contract
The Health Systems Trust (HST) is seeking to appoint a Helpdesk Supervisor to oversee the CCMDD/SyNCH National helpdesk operations, aiming to enhance the efficiency of the Synchronised National Communication in Health (SyNCH) web-based system. This role involves providing leadership and management to a team of SyNCH Helpdesk Officers located in the seven provinces (Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga and North-West), responsible for providing first-line support to all SyNCH users across these regions. The Helpdesk supervisor will offer supervision and technical mentorship to the provincial Helpdesk Officers, ensuring a functional flow of the ticketing system to achieve the objectives of Differentiated Care within the framework of the South Africa Sustainable Response to HIV and TB (SA SURE PRO) Project and National Department of Health’s (NDoH) CCMDD programme objectives. The incumbent will act as a liaison between HST, system developer and stakeholders such as the NDoH and partners to ensure that appropriate information is disseminated appropriately. This position is based in either Midrand, Gauteng, or Westville, Durban, depending on the convenience and suitability for the successful applicant. The final decision on the specific location will be determined in collaboration with the chosen candidate during the hiring process This is a fixed-term contract position, renewable subject to continuation of funding
KwaZulu-Natal | Uthukela District Municipality | Contract
The Health Systems Trust (HST) wishes to appoint Clinical Advisor in uThukela District, KwaZulu-Natal Province for the South Africa Sustainable Response to HIV and TB (SA SURE PRO) Project, which strengthens local capacity for the provision of sustainable HIV- and TB-related care and treatment. The Clinical Advisor provides technical assistance and leadership to facility Operational Managers (OMs) in achieving the UNAIDS 95-95-95 targets and National Department of Health (NDoH) objectives by overseeing selected facilities and community services and managing staff. The role entails providing leadership, management and clinical governance support of facility and community services through mentoring and coaching of facility health teams. The incumbent will apply a quality improvement (QI) model through effective monitoring and evaluation of project performance in facility clusters, and will manage HST’s facility- and community-based staff who report directly to the OM. This is a fixed-term contract position, renewable based on availability of funding.