Back to Search Results

Information and Communication (ICT) Support Technicians

Company information


HST Careers



Health Systems Trust is an innovative non-profit organisation working to strengthen ongoing development of comprehensive health systems in southern Africa




eThekwini Metropolitan Municipality



Job Specification Information


Information and Communication (ICT) Support Technicians


The Health Systems Trust (HST) wishes to appoint two ICT Support Technicians to support and scale up implementation of the Synchronised Communication in Health (SyNCH) data repository/web system for the Central Chronic Medicine Dispensing and Distribution (CCMDD) programme at facility and sub-district level. This position is based in KwaZulu-Natal Province in eThekwini (x1) The incumbents will conduct daily visits to Primary Health Care (PHC) facilities and CCMDD pick-up points (PuPs) within the district, to provide technical support for web system registration and prescription activities, in fulfilment of the South Africa Sustainable Response to HIV and TB (SA SURE PRO) Project objectives for differentiated care. They will monitor the functionality and usage of the web system at facilities and PuPs, and provide user access and appropriate end-user training at facility and sub-district level. The role entails resolving or escalating challenges experienced in usage of the web system to the District Support M&E Co-ordinators (DSCs), and resolving or escalating Information and Communication Technology (ICT) hardware and software issues at health facilities. The incumbents will provide an interface between the web system Helpdesk and facilities by communicating system utilisation progress to the DSCs. This is a fixed-term contract position, ending on 30 September 2024.

Key Responsibilities

• Scale up web system implementation in a phased approach, as set forth in the project plan • Explain and market the relevance of the web system information to stakeholders by demonstrating the system’s operation and features • Build the confidence of end-users through orientation and training on the web system at facility, sub-district and district levels, and ensure continuity of its utilisation by staff at healthcare facilities and PuPs • Ensure the suitability of healthcare facilities and PuPs for implementation of the web system through baseline and continuous Readiness Assessments (RAs) and Internet network speed-tests • Facilitate access to the web system for relevant stakeholders, creating user accounts and granting appropriate user permissions, updating these as required • Ensure the availability, functionality and efficient use of all requisite ICT equipment (hardware and software) at health facilities and PuPs, and support the integration of ICT equipment for the web system with the district’s existing ICT infrastructure where applicable • Communicate system developments, updates and related changes to all users at facilities, providing guidance and a supportive interface between facilities and the web system Helpdesk • Create a platform for facilities to report urgent system issues • Share system-related targets with facilities and relay monthly performance data through reports and graphs • Contribute to documenting and communicating lessons learnt, stories of change, and good practices • Monitor utilisation of the web system and compliance with formulary requirements • Identify and report all gaps and challenges hindering system performance at facilities, and implement appropriate remedial actions • Monitor Internet network connectivity problems and causes, addressing network interruptions timeously, identifying and recording prescription interruptions, and mitigating the use of manual scripts • Monitor the prescription interface on a daily basis to flag patients who are recorded as ‘Dormant’ on SyNCH, script submissions and script rejections, and mitigate accordingly • Monitor internal and external PuPs’ compliance with equipment availability and parcel management • Verify web system data with TIER.Net data and any facility CCMDD data system, ensuring alignment between web system and TIER.Net outcomes • Identify gaps in facility and PuP staff’s skills and knowledge, as well as programme performance gaps, and provide relevant training, including for new web system prescribers • Provide targeted training to prescribers and PuP personnel on identified utilisation and compliance gaps • Provide training on updated standard operating procedures (SOPs) for the web system and new system developments or updates • Train facility staff on web system reports on the live site and the reporting site to assist them with effective management of the CCMDD programme and compliance with web system requirements, particularly in relation to the reduction of dormant patients • Ensure that patients registered on the web system remain in care.

Key Attributes

• Advanced ICT skills and computer literacy (MS Excel, MS Word, MS PowerPoint, Internet) • Information system implementation and training skills • Monitoring and evaluation skills and experience • Ability to assess and identify gaps in ICT infrastructure • Sound knowledge of public health sector policies, the CCMDD programme, the web-based (SyNCH) system, and TIER.Net • Stakeholder engagement skills • A strong work ethic, and an ability to work in a pressurised environment with minimal supervision and be deadline-driven • Previous work experience in non-governmental organisations or funded programmes will be an advantage.

Education Required

Higher Certificate

Qualification Required

• A National Certificate in Information Communications and Technology (ICT) • A Diploma in ICT / Health Sciences / Information Systems OR a qualification in Public Health will be an advantage.

Experience Required

• A minimum of three years’ experience in health-related information systems • Advanced knowledge of information technology and experience in MS Office, computer hardware and software management (ability to identify and resolve hardware and software problems) • Knowledge of public health sector policies and procedures for the management of patients with chronic diseases OR a strong background in CCMDD programme implementation will be advantageous.


A salary package commensurate with the successful candidate’s experience and qualifications and in line with HST’s Job Grading System will be offered.

Other Job Details

• Interested applicants must complete their application on-line at: • Applicants are to ensure that they understand and meet the requirements. • Applicants who meet the requirements must ensure that their on-line applications are completed in full, and that comprehensive CVs are uploaded with the on-line application in order to be considered. • Applicant’s CV must be saved with a filename reflecting their name and surname. • No applications sent via e-mail will be considered for the job, as all applicants must submit their applications online at the provided link. PLEASE NOTE: • Personal information collected is processed lawfully in terms of the Protection of Personal Information Act (POPIA). • Shortlisted candidates will be requested to submit certified copies of all qualifications and identity documents. • Applications received after the closing date will not be considered. • Correspondence will be limited to shortlisted candidates. • All shortlisted candidates will be subjected to reference and credential checks. • If you have not been contacted within 30 days of the closing date of this advertisement, please accept that your application has been unsuccessful. • HST reserves the right to not fill this position. CLOSING DATE FOR APPLICATIONS: 22 May 2024 Health Systems Trust subscribes to diversity and inclusivity, which is informed by the organisation’s Employment Equity Plan. Based on this, African males and people with disabilities who meet the job specifications (including but not limited to the required skills, knowledge and education), are encouraged to apply.

Want to apply

Would you like to take the opportunity to submit your profile for this opportunity?

Apply for job